TechOnWeb is designed to create an enjoyable
online experience in addition to making your
search faster and easier. You can
find your desired product with as few as three clicks. Our site is comprised of a main tab system
that categorizes our vast product selection. You can visit any one of these
categories from anywhere on our site by simply clicking on one of the tabs at
the top and use the menu on the left side of the page to narrow down your
search.
How can I find the product I want? TechOnWeb
offers a deep selection of products from a vast variety of manufacturers,
divided into dozens of categories. That's
a lot of items to sort through, so we created cutting-edge search engines to help
you quickly find what you are searching for.
Search/Advanced Search The easiest and fastest way to
find something in any of our stores is to use the Search located at the top
left side of each page. Search throughout the entire TechOnWeb site or use the
pull-down list to narrow down your search.
You may also use the
Advanced Search feature by entering any related keywords, manufacturer part
number, or simply using the drop-down menu bar to locate your product.
Browse By Category Our site is also a great
place to browse. Click on the top two level categories on the top bar and
sub-categories listed on the left side to find your products.
What is the standard warranty for TechOnWeb
products?
Each item is covered by the manufacturer's warranty. Check the description of
the item to check warranty or you can call our Customer
Service at 1-800-456-5000 to check.
The price of an item I
purchased has dropped prior to shipment. Is it possible to get a refund of the
difference? TechOnWeb does not offer any price guarantee. The prices
in our industry change too often, too fast, for us to offer any such guarantee.
If the order has not shipped, you can cancel the order and replace online to
take advantage of the new prices. All prices are as is, at the time of sale.
Does TechOnWeb sell any merchandise that is not
presently listed on the website? All the products we sell are
contained on our website. If the item you are looking for is not on our website,
we are not currently selling that item. We do not do special orders.
Where can I acquire more information on the
products listed at TechOnWeb? TechOnWeb provides the product description
and detailed specification for our customers benefit. In most cases these will answer any
questions about the product. If further technical assistance is needed, please
contact the manufacturer for the most accurate information. TechOnWeb does not
offer any technical assistance and cannot advise on the compatibility of the
items we sell.
Does TechOnWeb offer a paper catalog? No. The one and only catalog for TechOnWeb is our
website www.techonweb.com There is no other catalog.
Does TechOnWeb accept phone, fax, email or snail mail
orders?
Yes. We do accept telephone orders. You can contact Customer
Service at 1-800-456-5000. Please note, there is a $5.00 Service Charge for
telephone orders.
Does TechOnWeb accept International orders?
Yes. You would first submit a request for "International Estimate" for the item(s) and
the shipping cost will be emailed to you. If you accept the estimate, you would
contact intl@techonweb.com to complete the
order.
How do I operate the TechOnWeb shopping cart?
Search for the items you want to buy. Click button for each item you want. If you
want to buy more than one of an item, input the new quantity in the Qty Product
field and click "Update". If you need to shop for more items, then click on
"continue shopping". When you have added the last item you need, select the
method of shipment you want to pay for. If everything is to your
satisfaction, click on "Check Out" and login following the instructions. New
customers can at this point click on "Register" to create an account.
This simply holds your shopping cart items while you make your
account and then you proceed to check out like normal.
I am experiencing some trouble with my shopping cart. What might
be wrong? Shopping cart problems usually occur from one or more of the
following reasons: 1. Cookies not enabled 2. The
master clock on the computer is not set correctly 3. The terminal you are
using is behind a firewall. 4. The item you are trying to purchase is sold
out, or there is a lesser quantity than you wish to purchase. 5. You are
using a browser less than Internet Explorer 5.1. 6. Some people have trouble
when using any Netscape browser. If all else fails, try closing all
programs, restart your computer or even try from a different computer. I did not receive an order confirmation. Was my order
submitted successfully? If you did not receive a confirmation on the
order however successfully clicked the last submit button, most likely our
server received your order but communication back to your PC was interrupted.
Please do NOT replace the order on-line. If you do, you may end up with
duplicate orders and both being charged since we use an automatic computer
system. Call our customer service at (800) 456-5000 to make sure your order was
received to be safe.
I am concerned that I may have
inadvertently placed a duplicate order. What should I do now? Call
TechOnWeb customer service at (800) 456-5000. We will void the order for you as
long as it has not invoiced and/or shipped. If duplicate orders have been
shipped, obtain all the tracking numbers for the order you do not want and call
1-800-GO-FEDEX/1-800-PICK-UPS to refuse those boxes. You will be refunded when those boxes are
returned to TechOnWeb.
After I submit an order with
TechOnWeb, how will I be advised of the order's progress? TechOnWeb
will do everything possible to keep you informed of your order via e-mail. Your
tracking number will be emailed to you once the item is shipped. You may also
check your order status online under your Account Summary for live updates.
Approximately how long does it generally take to process
an order?
Orders are processed as they come in usually within 48 hours.
Orders entered over the weekend will not be processed until the following
week.
What
happens if/when an item is out-of-stock?
If you place an order and 1 or more of the items is currently out of stock,
your order goes directly into BACKORDER status. No emails are sent.
You should check with Customer Service at 1-800-456-5000 to see if there is an ETA
(estimated time of arrival) for the product.
Does TechOnWeb know the
estimated time of arrival for out-of-stock merchandise? Occasionally
we will post the Estimated Time of Arrival (ETA) on our website on popular
items. Otherwise, we do not offer ETA on product due to the constantly changing
nature of information in our industry. Products we leave listed on our website
but showing out of stock we expect to be back in stock within a week or so. If
we know a product will be out of stock for a longer period, we will take the
product's listing off our website. How do I cancel my order? Please refer Order Cancellation in Terms and Policy.
Does TechOnWeb sell
or release my personal information? TechOnWeb respects your privacy.
We will not under any circumstances sell or release your information to anyone.
All of the information obtained from our web site will be used for processing
purposes only. The only e-mails you will receive from TechOnWeb will be in
regard to your order, and other information you may have requested,
such as website newsletter.
Does TechOnWeb ship internationally? Yes, we do ship internationally. To get a shipping quote please select the item(s)
you would like, click on . On the screen that shows shipping charges, click on
"International Estimate" button and follow the screens. The estimate will be emailed to
you within 48 hours. If you wish to accept the estimate, you will need to email
intl@techonweb.com with the estimate number
and let them know you wish to accept it. They will instruct you on payment
options.
Does TechOnWeb ship to APO/FPO boxes? No. At this time we are not able to ship to APO/FPO boxes.
How much do you
charge for shipping and handling? Our customer-friendly shipping
schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF
SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and
handling charges will be applied to all orders placed. If your order must be
shipped in multiple boxes, or in separate shipments in the event an item is not
in stock and must ship at a later date, shipping and handling charges for the
entire order will be assessed at the point when the first item is shipped. We
charge only ONCE for shipping and handling, for the entire order.
What shipping method does TechOnWeb use? Techonweb
offers ground shipment, second day, overnight standard, overnight priority, or
Saturday delivery inside the continental United States. Techonweb reserves the
right to ship via alternate carriers.
When will my
order ship? All shipments are subject to
stock availability. Most orders will be shipped within 48 hours of credit
approval. Please allow up to ten (10) business days from credit approval for
delivery on ground shipping. Where does TechOnWeb
ship from? TechOnWeb operates a state-of-the-art warehouse, we have a
network of suppliers worldwide which can drop ship special items to you
directly. How do I get my FedEx/UPS tracking
number? The tracking numbers for each days shipped orders are
automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can
check the TechOnWeb.com online order status.
FedEx/UPS has my package but they have not delivered it yet.
Why? Please contact FedEx at 1-800-GO-FEDEX or UPS at 1-800-PICK-UPS
to obtain further status
on your packages. The priority of delivery within the method of shipment chosen
is determined by your local FedEx/UPS hub. TechOnWeb would always like for your
packages to be delivered ASAP. If the carrier is holding them, please contact your carrier.
What should I do if an item is delivered
damaged? If the item appears to have obvious damage by FedEx,
immediately tell the FedEx driver you do not want to receive this package or
call 1-800-GO-FEDEX to submit a damaged shipment claim. If the damaged package
was left or someone else signed for it, there is a grace period of around 3 days
to file the damage claim. If a package looks suspiciously damaged, you can tell
the driver to wait and open it to make sure the contents are not damaged and
then if they are refuse the package claiming the damage. Obtain a control number
from FedEx and call TechOnWeb customer service at (800) 456-5000. If the item
appears to be damaged straight from the manufacturer, immediately call TechOnWeb
customer service at (800) 456-5000.
Always make sure to get FedEx's
damage package control number for your claim.
What
should I do if an item is missing from my order? Check the amount of
tracking numbers you should have received. Verify you have received all boxes
and checked all packing material for small items. If you are still missing an
item(s), call TechOnWeb customer service at (800) 456-5000.
How Long Will It Take For My Order To Be
Delivered?
With Ground shipping, we guarantee you will have your product within 7 days. With
expedited shipping you will have it within the period specified.
Why must TechOnWeb verify my shipping
address? In order to guard against credit card fraud, if the billing
and shipping address are different, we must verify that the alternate shipping
address is authorized.
Please contact your credit card issuer bank and
list your ship to address as an alternate address in their memo field. We will
call them and verify the address.
Does TechOnWeb
need to verify my shipping address if I pay using a PayPal account? If the
shipping address in your TechOnWeb order form does not match the shipping
address listed in your PayPal account, your order will be cancelled due to the
discrepancy in order to deter fraudulent activity. Any funds removed from the
account will subsequently be restored. If your order is void because the
shipping addresses do not match, simply re-submit the order on our website using
the verified shipping address listed in your PayPal account.
What are all of the payment methods TechOnWeb
accepts? • Credit Cards (Visa, MasterCard, and American
Express) • Money Orders, Cashier's Checks, Company Checks and Personal
Checks • Purchase Orders • Wire Transfers • Net Terms • PayPal Please refer Payment Methods in Terms and Policy for more details.
What
states are required to pay sales tax? Techonweb shall automatically
charge and withhold the applicable sales tax for orders to be delivered to
addresses within California, and Texas. Resellers in these states may
fax a copy of their valid Reseller Certificate to 972.233.0024 to show exemption.
Each customer shall be solely responsible for all sales or other
taxes on orders shipped to any other state. I am a
tax exempt government employee. How do I place an order with TechOnWeb that will
have no tax applied? You place your
order online and fax your Tax Exempt information to 972-233-0024 and the sales
tax will be removed from the order. The status will be changed in your account
and no sales tax will be charged on subsequent orders.
I have a Reseller's
permit. How do I implement the permit with TechOnWeb?
You place your order online and fax your
Resell permit to 972-233-0024 and the sales tax will be removed from the order.
The status will be changed in your account and no sales tax will be charged on
subsequent orders.
Does TechOnWeb
offer any type of Reseller or dealer discount program?
No we do not.
Does TechOnWeb
know specifically why my credit/debit card was declined?
No. We can only tell that the charge is not approved. You will need to contact your
credit card issuing bank to find out the reason for the decline.
Does TechOnWeb offer a money-back
guarantee?
The return policy for every manufacturer is different. Many products
can not be sent back for credit
or replacement once they are opened within the first 20 days of the ship
date. There are a few exceptions which
you may verify by contacting our return’s department, returns@techonweb.com. 15%
restocking fee will apply on any open and non-defective products.
Is it mandatory to have an RA number in order to return a product
to TechOnWeb? Yes. You must obtain a Return Merchandise Authorization
("RA") number within our Return or Warranty policy period. TechOnWeb will not
accept returns without prior authorization and an RA number. RA numbers will
not be extended or reissued. Customer should prominently display the RA
number(s) on the shipping label of boxes containing the returned product.
How do I acquire a Return Authorization number
(RA)? You may request RA number by calling Customer Service at
800-456-5000. RA number and product return instructions will be emailed within
48 hours.
How do I check the status of my
RA? Please contact our Customer Service at 800-456-5000 or email to returns@Techonweb.com. Is it necessary to return each individual accessory when I
send in a return? What should I include with my RA? Yes. All original
equipment, components, manuals, cables, documents, packaging must be returned
with your item in order for TechOnWeb to process your RA. Missing items will
incur further charges or less of a refund. In most cases, items sent in for RA
repair will be replaced with another full item set with accessories. Please
return all accessories.
When Will I Receive My
Credit? Once the defective product is received back to our warehouse,
we will issue a full credit within two (2) to four (4) weeks of receipt.
Who pays for shipping on a defective
item? TechOnWeb does not pay for the return shipping of defective
merchandise. We are not responsible for factory defects because we are not a
product manufacturer and we do not produce the parts we carry. The customer is
responsible for shipping returns to our warehouse and all the shipping costs.
When Will I Get My Replacement
Product? For Standard Replacement,Techonweb will ship a replacement upon receipt of the defective product
and it will take (3) three -(5) five weeks turn around time. For Express
Replacement (Cross Ship), Techonweb will ship a replacement and charge it to
your credit card. Once the defective product is received back to our warehouse,
we will issue a full credit within two (2) to four (4) weeks of receipt.
I'Ve Forgotten My Login Email Address. How Do I Access
My Account? If you can provide more information about your account, like password, order number,
please contact our customer service and
we may help you find out your login email. Otherwise, it's recommended that you register a new account with us.
I've Forgotten My Password. How Do I Access My
Account? We will gladly have your password
emailed to you at any time. For security reasons, we cannot give password
information over the telephone.
How Do I Change My
Account Info? If you would like to change your current account info,
log in your account and you will find links in Account
Summary to change your Personal Info, default Shipping and Billing Address, Login Email
and Password etc.
Why does TechOnWeb ask for my
email address? Your email address is the your login ID and the
primary method TechOnWeb uses to notify you of any order related information
such as billing & shipping confirmations, order tracking, as well any
customer service related questions you may have.
Is My Personal Information Safe Online? We
take your privacy and security very seriously. No credit card information is
stored with your account, and passwords can only be sent to the account on file.
We will not share your name or email address with anyone (except as required by
law or for product fulfillment).
Is TechOnWeb's Web
site Secure? Our site's SSL technology encrypts all personal and
credit card information and prevents it from being intercepted over the
Internet. If you still don't feel comfortable making an online transaction, you
can always contact one of our Customer Care Representatives at (800) 456-5000 to
complete an order.
Do you use cookies? What do they
do? We only use cookies to track the course of customers traveling
through our Web site. No personal information is stored in the cookie.
Will my personal information be shared with other
companies? We do not share any personal information with anyone for
any reason other than order fulfillment. We ensure the privacy of your information.
Customer Support Hours: M-F: 9:00 AM - 6:00 PM CST
What information should I provide TechOnWeb when I call, email or
fax? • Sales Order Number • RA number • E-mail address
(used on your account if above not known) • Item #(s) or
description of each item in question
Does
TechOnWeb have a walk-in store or will call facility where I can physically
pick-up my merchandise?
We do not have a store or will call facility. All orders are placed on-line
and shipped via
FedEx, UPS, or in the case International orders, we ship via U.S. Postal
Service. Products will ship from our
closest warehouse to you depending on availability.
To shop at TechOnWeb you need to have all cookies enabled.
What Are Cookies? Cookies are tiny text files
stored on your computer when you visit certain web pages. TechOnWeb uses cookies
to keep track of what you have in your basket and to remember you when you
return to our stores. Cookies cannot harm your computer and do not contain any
personal or private information.
How do I Change cookie settings within my
browser? (If you do not know your browser version, select Help
-> About... from your tool bar)
Internet Explorer
If you're using Internet Explorer 6.0:
Choose Tools -> Internet Options.
Click the Privacy tab,
Move the slider to determine which setting you prefer (choose one that
allows cookies).
You can also click on Advanced for specialized cookie treatment.
If you're using Internet Explorer 5.0:
Choose Tools -> Internet Options.
Click the Security tab,
Click Internet, then Custom Level.
Scroll down to Cookies and choose one of the two options.
If you're using Internet Explorer 4.0:
Choose View -> Internet Options.
Click the Advanced tab,
Scroll down to the yellow exclamation icon under Security and choose
one of the three options to regulate your use of cookies.
Netscape
If you're using Netscape 7:
Go to Edit -> Preferences -> Privacy & Security
menu. Your cookie choices can be changed there.
If you're using Netscape 6:
Go to Edit -> Preferences -> Advanced menu. Your cookie
choices can be changed there.
Other browsers
If you are using a browser other than Explorer or Netscape, then
please click on "Help" within your browser for assistance with changing your
cookies settings.
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